top of page

On Average, Firms Use Six Ways to Listen to Their Customers

In the past, customer experience professionals relied on surveys to gauge customer satisfaction. Now, however, there are many new options to capture what customers are thinking. But, has having more methods available made it more difficult?

In the following article, Patrick Gibbons, identifies nineteen methods for collecting customer insights and the most common six methods are discussed. Read more

15 views0 comments


bottom of page